Shipping policy

We will always aim to get your parcel delivered to you as quickly as possible and work alongside trusted postal partners.  Please provide any specific delivery instructions at the time of placing your order so that we can process your order with as much detail as possible

If you have not received your item within 2 business days then please contact us at beautyspotwarehouse@gmail.com quoting your order number and postal address and we shall investigate for you and liaise with postal services.  We will keep you advised and aim to provide a speedy resolution for you where possible

As we use recorded delivery courier services, we are unable to report an item as missing until 15 working days after original shipment day. Due to this rule set by our couriers, we are unable to deem an item as lost in transit until this time and will not refund or replace item(s) until 15 working days from when the original shipment date has passed.

Please note that an item sent overseas is not deemed to be lost or delayed until at least 25 working days have passed from the point of shipment.

Where we are satisfied a successful delivery has taken place you will be provided with evidence

Postal Address for returns
BSW Unit 6  Park Rd, Bacup OL13 0BW United Kingdom