Returns policy, Exchanges and Cancellations

Our Refunds, Exchanges and Cancellations policy

Refund Policy

If you change your mind and wish to cancel your Order before it has been dispatched, we will do this free of charge and issue a full refund, including Shipping costs (where applied). This will be paid back to you via your original payment method.

If you wish to cancel your Order after it has been dispatched you must, within 14 days of it being delivered to you, contact us to request a return.

To start a return, please send an email to:, include your full name, Order number and a brief explanation of why the item(s) is being returned. Please also state whether you would like a refund or an exchange. Please allow 2 business days for us to review your return request before a refund or exchange is offered. 

Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, you will need to return the item(s) in the same condition that you received it; unused, unworn and in the original, unopened packaging. You will be liable for returning the Goods to us at your own expense and you must obtain proof of posting and use a tracked postage service to ensure it is received by us.  We will not be liable for any Goods that you return and subsequently go missing.  We will not issue any refunds on Goods that are not received by us. You do not need to give a reason for the return.  After we have received the return, we will inspect the Goods, to ensure they have not been damaged, opened, or used, we will then issue a full refund excluding the original Shipping costs (the cost to us of Shipping the Goods to you). The refund will be issued back to the Customer via the original payment method. It can take 3-4 business days for refunds to reach your bank account.

Faulty & Defective Goods

If you receive an item that is faulty or defective, please contact us within 6 months of the delivery date. In the first instance, please send an email to:, include your full name, Order number and brief details of the fault or defect. Please also state whether you would like a refund or an exchange.

We will repair or replace a faulty or defective item (within 6 months of the delivery date). The item must be returned to our Head Office for inspection. You will be liable for returning the item to us at your own expense and must obtain proof of posting and use a tracked postage service to ensure it is received by us.  We will not be liable for any item that you return and subsequently goes missing. Once we have inspected the item and a fault or defect is found we will supply a replacement or offer a full refund for the cost of the item only.  Shipping costs will not be refunded. It can take 3-4 business days for refunds to reach your bank account.

Returns Address:
The Managing Director
Beauty Spot Warehouse
Unit 6, Park Road Industrial Estate
OL13 0BW

Refunds for in store purchases & Human Hair

All sales of Hair (Human or synthetic) are final.  There are signs within all stores clearly stating this.  Hair purchased on the internet will only be accepted as a return providing it is returned opened and in the original packaging ie still on the card.  Upon receipt a full refund will be issued.  This must be returned following the steps detailed above relating to returns.  

Hair that has been opened and exposed to handling and worn and is visibly damaged due to handling will not be accepted for exchange or a refund.
Please pay attention when completing your order as accuracy to detail is essential. If a mistake is made when placing your order please contact us immediately at quoting your order number, an explanation of the error in detail, and please also include the correct information.
Our Returns Policy

You must take care of our goods whilst they are in your possession.  Returns must be in original condition and original undamaged packaging. We are not obliged to accept returns on unwanted items

Any request for a product exchange must be made within 10 working days.
Shipment charges will be incurred by the customer for any product exchange requested by the customer in the UK and Worldwide.
If hair extensions appear faulty the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item.  Please return them to us tracked recorded delivery as above or to store. We will not accept returns on hair extensions that have been coloured, tinted or chemically damaged. All hair must come back to us as the original product colour. We must receive the hair within 7days of the complaint to be examined and inspected. Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions. If no fault is present, or the hair has been damaged or coloured in any way by the customer, the goods will be returned to the customer and we will not refund or replace the goods.

We do not recommend colouring or use of silver shampoo to any human hair product as hair extensions may have been through a harsh chemical process. If you do decide to go ahead and colour the hair, all guarantees are voided and we will not accept hair back as you have made a change to the original condition of the product. 

BSW will not be held responsible for any out of pocket expenses due to faulty goods, e.g. removal or re-application costs. We recommend that a experienced professional applies any professional hair extensions and customers have a consultation before any permanent extensions are applied.
Exchanges are accepted in some situations. Exchanges will only be made for unopened items in original packaging on hair products and this is at the discretion of management.  If you would like to exchange a product purchased on our website please email us within 14 days to setting out the reason for exchange.  Goods will be inspected on receipt and an exchange refused if there is any damage or alteration to goods.  Goods must be sent using tracked recorded delivery to the address detailed above.  No responsibility for loss will be accepted until received.
Care and Maintenance
We do not guarantee the use of our hair extensions whilst on holiday in warmer climates for various reasons, including discolouration of the hair when coming into contact with chlorine in swimming pools and the hair drying out through excess heat. Hair products can shred due to the chlorine in the water causing the glue to deteriorate. We strongly advise all customers using hair extensions avoid chlorine and sea water which can damage hair and hair colour.
Any colouring of extensions is done entirely at your own risk and we will not refund or exchange any extensions that have been coloured, dyed or tinted.
We recommended using heated styling tools in moderation.  Sulphate and paraben free products will keep them in good condition.  Any hair that has been heat damaged will not be accepted for refund or exchange.
Synthetic products can not be heated, coloured or washed.
By purchasing goods you have accepted these terms and conditions from BEAUTY SPOT WAREHOUSE, you agree to abide by our Terms & conditions of Sale.
Right of Cancellation, we reserve the right to cancel any orders before they are dispatched.
United Kingdom's Distance Selling Regulations 2000
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at Beauty Spot Warehouse Unit 6  Park Rd, Bacup OL13 0BU United Kingdom, or send an email to with details of your cancellation. If you have already received the products they must be returned in an un-opened condition, you must carefully repackage the item(s) in the delivery packaging and return them to us at the returns address shown below using a tracked and recorded delivery service. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked the items are in an un-opened and re-saleable condition. We will not refund any postage costs incurred.
Items lost in Transit
As we use recorded delivery courier services, we are unable to report an item as missing until 15 working days after original shipment day. Due to this rule set by our couriers, we are unable to deem an item as lost until this time and will not refund or replace until 15 working days from original shipment date has passed. Please note that an item sent overseas is not deemed to be lost or delayed until at least 25 working days have passed.

Postal Address
BSW Unit 6  Park Rd, Bacup OL13 0BW United Kingdom
This privacy policy sets out how Beauty Spot Warehouse uses and protects any information that you give when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was reviewed in November 2023
What we collect
We may collect the following information:
•contact information including email address
•demographic information such as postcode, preferences and interests
•other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•Internal record keeping.
•We may use the information to improve our products and services.
•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  You need to opt into this service.  It is not automatically enrolled for you
•From time to time, we may also use your information to contact you for market research purposes providing you opt in to these services. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
•whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want the information to be used by anybody for direct marketing purposes
•if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Beauty Spot Warehouse Unit 6 Park Road industrial estate . Park Rd, Bacup OL13 OBW United Kingdom 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You can opt out at any time.
CCTV is operational in store.  This is over written on a rolling basis and only stores footage for a maximum of 7 days.  If you require access to our CCTV then you must request this in writing at  Please set out the reasons as to why access to CCTV is required.  Footage will only be shared in limited circumstances and in accordance with GDPR Regulations

Website usage terms and conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BSWs relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
•The content of the pages of this website is for your general information and use only. It is subject to change without notice.
•Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
•This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
•Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
•From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
•Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales