Customer service & Privacy Notice

We pride ourselves on the Customer Service offered by our business - the expectation is that no Customer will leave us feeling unsatisfied or disappointed.  We want you to be able to speak to a real human being when you need to, who understands what you are trying to achieve and can support you in getting your desired look.  The same fantastic service is to be expected, regardless of the amount spent, and we are hopeful that you will shop with us repeatedly - either in store or on line
We aim to resolve any complaints swiftly and fairly.  Please feel free to call into store and speak to one of our staff members to make them aware of any issues and give them the opportunity to put things right.  If you are not satisifed with the outcome please contact us in writing at and we will respond within 24 hours, during the working week.
We are always pleased to receive feedback so if you have a pleasant experience then please feel free to share this with us, and your friends and family.  We are fortunate to have a number of customers who do this, either on line or through Facebook or Instagram, rest assured your comments are always fed back to staff.  
Please rest assured your data is safely stored when purchasing from us.  Piercing Consent forms are securely stored off site. 
In store CCTV is over written on a daily or 7 day basis (dependant on store).  If you are wanting access for any reason, then please contact us in writing at setting out the reasons why you require this data.